Frequently Asked Questions
Finding clarity in home design when things don't go as planned.
What is your shipping policy for oversized furniture?
We offer white-glove delivery for all large furniture items. Orders are typically processed within 3-5 business days, and delivery times vary by region, usually arriving within 2-3 weeks.
What happens if my order arrives damaged?
If something goes wrong during transit, please contact us within 48 hours of delivery. We will arrange for a free replacement or a full refund once the damage is documented.
Do you offer international shipping?
Currently, we only ship to the contiguous United States. We are working on expanding our logistics to include international destinations in the near future.
Can I return a home decor item if I change my mind?
Yes, we accept returns on most items within 30 days of receipt, provided they are in their original packaging and unused condition. Please note that return shipping fees may apply.
Are your materials sustainably sourced?
We prioritize eco-friendly manufacturing. Over 80% of our wood products are FSC-certified, and we use recycled textiles in our soft goods collection whenever possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you create your dream home on your own schedule.