Returns & Exchanges
At Something Went Wrong, we believe your home should be your sanctuary; if a product doesn't meet your expectations, you can return it within 30 days of delivery. We offer a streamlined process to ensure that even when a purchase isn't perfect, your experience remains stress-free.
Initiate Your Request
Log into your account portal and select the order containing the item you wish to return to receive a digital authorization form.
Pack with Care
Place the item back in its original packaging with all tags attached to ensure it arrives safely back at our warehouse.
Attach the Label
Print the prepaid shipping label provided in your email and secure it firmly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing